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Author: Jane Matthews

Design tips for complex forms at APPU

Jane Matthews 4 December 2025 2 November 2010
Design tips for complex forms at APPU

When it comes to designing forms, most design advice is for simple forms. What should we do when the forms are complex? This presentation, delivered to the Associação Portuguesa de Profissionais de Usibilidade, Lisbon,  in October 2010, gives a fewContinue reading… Design tips for complex forms at APPU

Design tips for complex forms, Clarity Conference

Jane Matthews 4 December 2025 28 October 2010
Design tips for complex forms, Clarity Conference

This presentation to the Clarity Conference in Lisbon gives some ideas for how to improve difficult, lengthy forms.  Complex forms at Clarity2010 from Caroline Jarrett View the slides as a PDF: Designing complex forms, at Clarity2010 #forms ‘formsthatwork

Usability – and what usability means for a form

Jane Matthews 4 December 2025 18 October 2010
Usability – and what usability means for a form

Thanks to KANA Europe for inviting me to join their customer conference.  This was the presentation I gave, on usability and forms.  Usability and forms, KANA Europe customer summit from Caroline Jarrett #forms #formsthatwork #usability

Label placement in Austrian forms, with some lessons for English forms

Jane Matthews 4 December 2025 4 October 2010
Label placement in Austrian forms, with some lessons for English forms

Here’s a topic that divides UX professionals from ordinary people: label placement in forms. UX professionals get all excited about it, and I plead guilty to joining the discussion. I’ve written about it, included it in my book Forms ThatContinue reading… Label placement in Austrian forms, with some lessons for English forms

The ‘back’ button: how to manage it on web-based forms

Jane Matthews 4 December 2025 10 September 2010
The ‘back’ button: how to manage it on web-based forms

Developers are often concerned about what will happen in web-based forms when people use the ‘back’ button. For example, users may fill in part of a form, then click ‘back’, not realising they may lose the data they have justContinue reading… The ‘back’ button: how to manage it on web-based forms

Designing usable online forms

Jane Matthews 6 January 2026 13 July 2010
Designing usable online forms

Designing usable online forms was a discussion group I led at ‘Building the Perfect Council Website’,  a Headstar and Socitm Better Connected conference.  Designing usable online forms BCPW10 from Caroline Jarrett View the slides as a PDF: Designing usableContinue reading… Designing usable online forms

Online forms: saving work or causing stress?

Jane Matthews 13 January 2026 8 July 2010
Online forms: saving work or causing stress?

E-forms have benefits, but so do paper forms. To have a successful e-forms project, you need to choose the appropriate level of e-form. This 2010 talk to the International Professional Communication Conference also describes several indicators of e-forms project success.Continue reading… Online forms: saving work or causing stress?

Tips for designing complex forms, UPA2010

Jane Matthews 13 January 2026 26 May 2010
Tips for designing complex forms, UPA2010

From tax returns to lasting power of attorney, some forms present both designers and users with a huge number of challenges. In this presentation to the 2010 Usability Professionals’ Association Conference, I highlight some of the pitfalls of designing complex forms –Continue reading… Tips for designing complex forms, UPA2010

How I got started in forms and usability

Jane Matthews 13 January 2026 25 May 2010
How I got started in forms and usability

These slides are from a presentation I made as part of the Usability Fundamentals Panel at the  UPA2010 conference, held in Munich in May.  Getting started in forms and usability, UPA Munich 2010 from Caroline Jarrett View the slidesContinue reading… How I got started in forms and usability

Embedded links and online reading accessibility

Jane Matthews 13 January 2026 20 May 2010
Embedded links and online reading accessibility

At the 2010 Society for Technical Communication conference in Dallas, Whitney Quesenbery and I were interviewed about the feasibility of removing links embedded directly within paragraphs. These have been described as “exit points” that confuse and disorient low-literacy readers. The interview wasContinue reading… Embedded links and online reading accessibility

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Latest Blog Posts

  • Rosenverse webinar: Measuring error rates to get ready for AI17 February 2026
    Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both
  • My research on error rates and data quality17 February 2026
    In 2025, I focused mostly on error rates and data quality. I did a series of workshopsContinue reading... My research on error rates and data quality
  • Garbage in, garbage out: Workshop at SDinGOV 202521 October 2025
    My topic for 2025 is ‘error rates and data quality’, and it was a pleasure to haveContinue reading... Garbage in, garbage out: Workshop at SDinGOV 2025

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