Why do people fill in surveys? Did you answer: “Because they’re hoping to win the prize in the draw that’s offered”? No? I thought not. And of course, you’re right, but there is some evidence that incentives can work. I’mContinue reading… Do incentives help to improve response rate?
Author: Jane Matthews
Book review: The Psychology of Survey Response
This month, I’ve been working on a chapter on survey questions for my forthcoming book on Surveys That Work. It has meant revisiting my library of books about questions. My favourite, easily, is: “The Psychology of Survey Response” by Roger Tourangeau, LanceContinue reading… Book review: The Psychology of Survey Response
2010 in 46 surveys: too many
I take a lot of screenshots: websites in general, forms specifically, and of course surveys. Those specific to a project go into particular folders; the rest are filed by year. Today I was hunting through for inspiration for the chapterContinue reading… 2010 in 46 surveys: too many
Forms design: what matters to users?
These slides come from a seminar I ran for MSc students at the University of York in February 2011. MSc Seminar on Forms Design from Caroline Jarrett View the slides as a PDF: Forms design – what matters toContinue reading… Forms design: what matters to users?
Asking questions about internet behaviour
Have you read Steve Krug’s newest book, Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems? I was honoured when Steve asked me to read it in manuscript form, but – just between you and me – IContinue reading… Asking questions about internet behaviour
Surveys in the news: Valentine’s Day
It was a familiar type of email, and one that I’d usually just delete, but in the interests of the Surveys that Work book I’m writing I opened it. “Valentine’s Day Romance Survey Results” from Fresh Flowers and Gifts in Australia.Continue reading… Surveys in the news: Valentine’s Day
Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
You’re looking for a book on surveys, and my one isn’t yet out. What do to? I thought I’d help by sharing some of my favourites over the next few months. These will be the titles that I find myselfContinue reading… Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Surveys: an interview with Gerry Gaffney
My friend and co-author of my forms book, Forms That Work, interviews me about the surveys book I’m now working on. The original podcast is here: http://uxpod.com/surveys-an-interview-with-caroline-jarrett/ A transcript of the interview follows below. Gerry Gaffney: This is Gerry Gaffney withContinue reading… Surveys: an interview with Gerry Gaffney
Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010
This presentation to the 22nd Australasian Computer-Human Interaction Conference, OZCHI 2010, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys that work: using questionnaires to gather usefulContinue reading… Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010
Design tips for complex forms at APPU
Most design advice is for simple forms. What should we do when the forms are complex? This presentation, delivered to the Associação Portuguesa de Profissionais de Usibilidade, Lisbon, in October 2010, gives a few tips in different areas: relationship, conversation,Continue reading… Design tips for complex forms at APPU