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Tag: user survey

How to ask about user satisfaction in a survey

Caroline Jarrett 2 November 2021 1 November 2012
How to ask about user satisfaction in a survey

Surveys often include questions about satisfaction. But what is satisfaction:  an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters,  examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey

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