Skip to content
Effortmark: Better forms and surveys (logo)

Effortmark

Better forms and surveys

Main Navigation

  • Home
  • Training
  • Speaking
  • Forms
  • Surveys
  • Design
  • Publications
  • Blog
  • About
  • Contact me

Tag: Employer’s Pack

Improving usability: case study of Inland Revenue Employer’s Pack

Jane Matthews 24 August 2023 18 August 2002
Improving usability: case study of Inland Revenue Employer’s Pack

This presentation, given to the 49th Society for Technical Communication Conference in Nashville, USA, offers an overview of my work with the UK Inland Revenue (now HM Revenue and Customs). It records some our findings on usability, and the changes we made as aContinue reading… Improving usability: case study of Inland Revenue Employer’s Pack

Primary Sidebar

Latest Blog Posts

  • Error rates and data quality – my 2025 topic12 May 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
  • Getting forms right: how better words lead to better results3 December 2024
    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

RSS Feed

Footer Menu

  • Home
  • Training
  • Speaking
  • Forms
  • Surveys
  • Design
  • Publications
  • Blog
  • About
  • Contact me

@ Creative Commons Attribution 4.0 International Public License

Theme by Suri