In 2025, I focused mostly on error rates and data quality. I did a series of workshops and created a blog post: How to think about errors in services with six categories of errors Error categories chart (pdf) created byContinue reading… My research on error rates and data quality
Tag: data quality
Garbage in, garbage out: Workshop at SDinGOV 2025
My topic for 2025 is ‘error rates and data quality’, and it was a pleasure to have an opportunity to run a workshop at the 2025 Service Design in Government conference. Sharon Dale worked with me on making some changesContinue reading… Garbage in, garbage out: Workshop at SDinGOV 2025
Garbage in, garbage out: workshop at UX Connect Aarhus
My theory is that to get the best out of any AI, it helps to start with good quality data. So my 2025 topic is error rates and data quality. In June 2025, I had a chance to get someContinue reading… Garbage in, garbage out: workshop at UX Connect Aarhus
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025