Research Operations

My published work in research ops falls into three of the eight pillars of Research Operations.

Recruitment and admin

Naintara Land and I wrote a blogpost setting out a framework for successful user research panels: Seven questions about user research panels

Data and knowledge management

I ran a workshop with Stephanie Rosenbaum on how to manage the data, artefacts and knowledge that we get from research activities: How to avoid research debt: a workshop on research ops at SDinGov2019


The book I co-authored for an Open University course, User Interface Design and Evaluation, contains a chapter on persuasion: User Interface Design and Evaluation: Open University textbook.