In 2025, I’m focusing on error rates and data quality. My plan is to update this post through the year. Outcomes of the work so far: How to think about errors in services with six categories of errors Error categoriesContinue reading… Error rates and data quality – my 2025 topic
Category: Service design
Garbage in, garbage out: workshop at UX Connect Aarhus
My theory is that to get the best out of any AI, it helps to start with good quality data. So my 2025 topic is error rates and data quality. In June 2025, I had a chance to get someContinue reading… Garbage in, garbage out: workshop at UX Connect Aarhus
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025