This is a slightly updated version of the Ten Tips for a Better Survey presentation I gave at the STC2011 conference. 10 tips for a better survey at UX Bristol from Caroline Jarrett View the slides as a PDF:Continue reading… Ten (slightly different) tips for a better survey, STC2011
Author: Jane Matthews
Book review: Developing a Questionnaire
It’s been a crazy busy month, with wonderful, challenging work to do – so I was extra pleased that I had a really short, easy read waiting for you, Developing a Questionnaire by Bill Gillham (2nd edition, 2008). The book is fullContinue reading… Book review: Developing a Questionnaire
Surveys that could be better: Radisson
For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson
Designing e-commerce and checkout forms
This post originally appeared in 2011 on ‘Forms that Work’ – the companion website for Caroline’s book with Gerry Gaffney Forms that Work: designing web forms for usability. If you’re selling something on the web, then you’ll inevitably come toContinue reading… Designing e-commerce and checkout forms
Ten tips for a better survey, STC2011
At the STC Technical Communication Summit 2011 I shared ten tips to improve any survey. The tips fell into three categories: writing good questions that users can answer; improvements to the survey process; and testing your survey. 10 tipsContinue reading… Ten tips for a better survey, STC2011
Labels and buttons on forms – and other time-consuming controversies
Labels and buttons on forms are a topic that provoke a lot of discussion. At the 2011 AC CHI Conference on Human Factors in Computing Systems I ran a course addressing some of these controversies and sharing best practice. Continue reading… Labels and buttons on forms – and other time-consuming controversies
Design questions for complex forms: a study of census envelopes
Census years are exciting times for the forms enthusiast. They’re quite rare – most countries run their census at 10-year intervals. And they affect the entire population. That’s the definition of a census – a count of an entire population. Census forms alsoContinue reading… Design questions for complex forms: a study of census envelopes
Book review: Online Surveys for Dummies
All of us need to look out at our competitors, right? So I’ve been buying a selection of the various books on surveys that are aimed at the general market. Rather to my surprise, I’m making one of them myContinue reading… Book review: Online Surveys for Dummies
SUS Svensk: System Usability Scale in Swedish
Recently, I wrote about SUS: a good enough usability questionnaire, the scale devised by John Brookes. Bengt Göransson commented that he uses it as part of his ‘tool box’, pointing out that it is important to use it alongside other methodsContinue reading… SUS Svensk: System Usability Scale in Swedish
Designing forms for mobile
This post was first published in 2008 on ‘Forms that Work’ – the companion website for Caroline’s book with Gerry Gaffney Forms that Work: designing web forms for usability. It was updated in 2011. We’ve changed our advice and recommendContinue reading… Designing forms for mobile