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Author: Jane Matthews

Better survey invitations and reminders

Jane Matthews 25 November 2019 15 August 2011
Better survey invitations and reminders

Question: What’s the difference between a survey and a questionnaire? Answer: A survey is a process; a questionnaire is the series of questions and answers in the middle of that process. It’s easy to focus on the questionnaire to theContinue reading… Better survey invitations and reminders

Review: Designing Effective Web Surveys

Jane Matthews 1 February 2021 8 August 2011
Review: Designing Effective Web Surveys

A book that focuses on visual and interaction design Designing Effective Web Surveys by Mick Couper, PhD is all about what survey methodologists call ‘the instrument’, the questionnaire itself that the user interacts with. You will not find anything here aboutContinue reading… Review: Designing Effective Web Surveys

Ten (slightly different) tips for a better survey, STC2011

Jane Matthews 28 June 2023 15 July 2011
Ten (slightly different) tips for a better survey, STC2011

This is a slightly updated version of the Ten Tips for a Better Survey presentation I gave at the STC2011 conference. 10 tips for a better survey at UX Bristol from Caroline Jarrett #surveys #surveysthatwork

Survey book of the month: Developing a Questionnaire

Jane Matthews 1 February 2021 30 June 2011
Survey book of the month: Developing a Questionnaire

It’s been a crazy busy month, with wonderful, challenging work to do – so I was extra pleased that I had a really short, easy read waiting for you, Developing a Questionnaire by Bill Gillham (2nd edition, 2008). A short, very practicalContinue reading… Survey book of the month: Developing a Questionnaire

Survey book of the month: Survey Errors and Survey Costs

Jane Matthews 1 February 2021 31 May 2011
Survey book of the month: Survey Errors and Survey Costs

OK, this month it gets serious. My pick is: Survey Errors and Survey Costs by Robert M. Groves (1989, reprinted 2004). One of the most influential books on survey methodology This book was named one of the 50 most influential books inContinue reading… Survey book of the month: Survey Errors and Survey Costs

Surveys that could be better: Radisson

Jane Matthews 1 February 2021 30 May 2011
Surveys that could be better: Radisson

For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson

Designing e-commerce and checkout forms

Jane Matthews 1 February 2021 29 May 2011
Designing e-commerce and checkout forms

This post originally appeared in 2011 on ‘Forms that Work’ – the companion website for Caroline’s book with Gerry Gaffney Forms that Work: designing web forms for usability.  If you’re selling something on the web, then you’ll inevitably come toContinue reading… Designing e-commerce and checkout forms

Ten tips for a better survey, STC2011

Jane Matthews 28 June 2023 16 May 2011
Ten tips for a better survey, STC2011

A series of tips, examples and practical exercises on survey questions, processes and testing – delivered at the STC Technical Communication Summit 2011, California, US. 10 tips for a better survey at STC2011 from Caroline Jarrett #surveys #surveysthatwork

Labels and buttons on forms – and other time-consuming controversies

Jane Matthews 25 November 2019 12 May 2011
Labels and buttons on forms – and other time-consuming controversies

These slides are from my course presentation to CHI2011, the conference of the SIGCHI, held in Vancouver, Canada. Labels and buttons on forms from Caroline Jarrett #forms #formsthatwork

Design questions for complex forms: a study of census envelopes

Jane Matthews 2 November 2021 10 May 2011
Design questions for complex forms: a study of census envelopes

Census years are exciting times for the forms enthusiast. They’re quite rare – most countries run their census at 10-year intervals. And they affect the entire population. That’s the definition of a census – a count of an entire population. Census forms alsoContinue reading… Design questions for complex forms: a study of census envelopes

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