The call from the client was “Can we borrow your camera? We’ve only got one, and we need two for the next test”. We agreed a modest fee and the deal was done. Or was it? Close questioning revealed thatContinue reading… Getting the video to talk to the audio
Author: Jane Matthews
Improving usability: case study of Inland Revenue Employer’s Pack
This presentation, given to the 49th Society for Technical Communication Conference in Nashville, USA, offers an overview of my work with the UK Inland Revenue (now HM Revenue and Customs). It records some our findings on usability, and the changes we made as aContinue reading… Improving usability: case study of Inland Revenue Employer’s Pack
‘How to’ manual on forms design: guidelines on font size
This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size