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Author: Jane Matthews

The Market Research Society Conference, or “usability? what’s that?”

Jane Matthews 12 December 2019 31 March 2003
The Market Research Society Conference, or “usability? what’s that?”

A few years ago, I realised that when we’re testing products with the general public, we’re actually doing a type of market research. So I joined the Market Research Society in the hope of making connections with other market researchers,Continue reading… The Market Research Society Conference, or “usability? what’s that?”

Making web forms easy to fill in

Jane Matthews 24 August 2023 22 March 2003
Making web forms easy to fill in

Introduction and definitions What is a form? BFMA has its own definition, but for this tutorial I am going to propose one that looks at a form from the point of view of the person who fills it in –Continue reading… Making web forms easy to fill in

Back-to-front and inside-out estimating of testing

Jane Matthews 24 August 2023 28 February 2003
Back-to-front and inside-out estimating of testing

How to estimate the time needed for a usability test? One of my favourite lists was discussing this recently. Formulae were proposed, variables discussed, and weighting factors considered. I was torn somewhere between a wry smile and an attack ofContinue reading… Back-to-front and inside-out estimating of testing

Getting the video to talk to the audio

Jane Matthews 24 August 2023 23 January 2003
Getting the video to talk to the audio

The call from the client was “Can we borrow your camera? We’ve only got one, and we need two for the next test”. We agreed a modest fee and the deal was done. Or was it? Close questioning revealed thatContinue reading… Getting the video to talk to the audio

Improving usability: case study of Inland Revenue Employer’s Pack

Jane Matthews 24 August 2023 18 August 2002
Improving usability: case study of Inland Revenue Employer’s Pack

This presentation, given to the 49th Society for Technical Communication Conference in Nashville, USA, offers an overview of my work with the UK Inland Revenue (now HM Revenue and Customs). It records some our findings on usability, and the changes we made as aContinue reading… Improving usability: case study of Inland Revenue Employer’s Pack

‘How to’ manual on forms design: guidelines on font size

Jane Matthews 24 August 2023 31 August 1999
‘How to’ manual on forms design: guidelines on font size

This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size

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