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Author: Caroline Jarrett

Error rates and data quality – my 2025 topic

Caroline Jarrett 4 June 2025 4 June 2025
Error rates and data quality – my 2025 topic

In 2025, I’m focusing on error rates and data quality. My plan is to update this post through the year. Most recent update, 4 June 2025: added report from Agile Manchester 2025 Martin Jordan reminded me about error rates InContinue reading… Error rates and data quality – my 2025 topic

Error rates and data quality at Agile Manchester 2025

Caroline Jarrett 4 June 2025 4 June 2025
Error rates and data quality at Agile Manchester 2025

It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025

How to think about errors in services

Caroline Jarrett 4 June 2025 30 May 2025
How to think about errors in services

Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along theContinue reading… How to think about errors in services

Getting forms right: how better words lead to better results

Caroline Jarrett 26 February 2025 3 December 2024
Getting forms right: how better words lead to better results

Content design is crucial for good forms, so I was thrilled when Content Club in London asked me to talk about forms for their September 2024 meeting. They chose a rich variety of topics about forms. We started on theContinue reading… Getting forms right: how better words lead to better results

Some thoughts about surveys for Olin College of Engineering Students 2024

Caroline Jarrett 26 February 2025 20 November 2024
Some thoughts about surveys for Olin College of Engineering Students 2024

Would you like a lightning introduction to the errors in Total Survey Error? I was delighted when Sarah Bloomer for inviting me back to talk to her Olin College of Engineering students again, and decided that we would zip throughContinue reading… Some thoughts about surveys for Olin College of Engineering Students 2024

Creating truly accessible forms: workshop at SD in Government 2024

Caroline Jarrett 26 February 2025 15 October 2024
Creating truly accessible forms: workshop at SD in Government 2024

Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. We used the session to encourage participants to consider running similiar workshops in theirContinue reading… Creating truly accessible forms: workshop at SD in Government 2024

How to design effective customer surveys: interview for Insights Unlocked

Caroline Jarrett 28 August 2024 17 June 2024
How to design effective customer surveys: interview for Insights Unlocked

I was delighted when the team at User Testing asked me join them for their #InsightsUnlocked podcast. When it comes to creating an effective customer survey, there’s no substitute for user research. Until you’ve watched users trying to answer yourContinue reading… How to design effective customer surveys: interview for Insights Unlocked

Ladies that UX Seattle – Creating truly accessible forms

Caroline Jarrett 26 February 2025 5 June 2024
Ladies that UX Seattle – Creating truly accessible forms

When the Ladies that UX Seattle group approached me to do a talk, I knew immediately that we’d have fun working with the ideas originally developed by their sister Ladies that UX chapter in Brighton. As I expected, the folksContinue reading… Ladies that UX Seattle – Creating truly accessible forms

Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why

Caroline Jarrett 6 August 2024 3 June 2024
Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why

Do you ever feel that everything you try to do, especially online, means getting through some form or another? I certainly do. But also, why are so many of them full of problems? I was thrilled when Russ Unger –Continue reading… Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why

New training course: Content design for forms

Caroline Jarrett 26 February 2025 8 May 2024
New training course: Content design for forms

I’m delighted to announce that I’ve teamed up with Crocstar Training School to offer a new course: Content design for forms. This course will help you to create better questions, hints, help, and error messages Asking questions in the rightContinue reading… New training course: Content design for forms

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Latest Blog Posts

  • Error rates and data quality – my 2025 topic4 June 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
  • Error rates and data quality at Agile Manchester 20254 June 2025
    It was a great pleasure to run an in-person workshop on error rates and data quality atContinue reading... Error rates and data quality at Agile Manchester 2025
  • How to think about errors in services30 May 2025
    Recently, I’ve been thinking a lot about errors in services, to what extent we know and measureContinue reading... How to think about errors in services

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