Measuring satisfaction is the topic that comes up more often than any other when I’m asked about surveys.
I thought it would be useful to put together a short list of links to my most recent articles and presentations on the subject of measuring satisfaction:
- Using a survey to ask about user satisfaction: How to ask about user satisfaction in a survey
- What is satisfaction and what does it mean? How to ask about satisfaction in a survey
- Satisfaction and Total Survey Error: Total survey error for non-specialists – creating better conversations
- Satisfaction is a slippery topic: Six crucial survey concepts that UX professionals need to know
image by Oliver Lambrecht, creative commons licence