Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings.
This paper, delivered to the CIMTECH conference, University of Hertfordshire, in 2000 explains:
- how capture costs are built up from data entry plus dealing with problems
- an example of costs for an automated process, and for dealing with the paper forms that are left after you bring in an internet process
- four techniques for investigating the costs of your current process.
Overall, you will be able to understand your own process and find out whether automation will achieve what you expect from it.