Links for people coming to the survey workshop
Day 2: Questions, questionnaires and fieldwork (Tuesday)
Do you say your name differently?
“What is your name?”
- In a formal context – applying for a job
- In a social context – meeting the friend of a friend
- On the phone – getting a delivery sorted out
Let’s practice finding problems at each step
I’ve chosen two examples from my library
Have a look at them in your groups on Mural https://bit.ly/RMSfoursteps
Make notes about any problems you spot at each of the four steps:
- Understand
- Find
- Decide
- Place
5 minutes
A person-led review. The first bit: the person.
Our stakeholders have the aim “We want to know what users think about our new funding application process” and they have created a draft questionnaire that we will review.
Choose the name of a person
Write something about:
- who the person is
- their experience with the funding application process
Please discuss in your groups
Let’s compare answers. The second bit: expert review
Your copy of the questionnaire is:
You can edit / add notes / comment in the copy
Report back with your views
10 minutes
Decide on which emotion(s) you might assess
Please discuss in your groups. Your copy of the questionnaire is:
The link is: Microsoft Product Reaction Cards Unlock User Satisfaction – Part I (uxfirm.com)
Report back with your choice(s) – or decision to do none
5 minutes
Now create your own version of the questionniare
Write your version of the MCQ, or decide to keep the one from your key stakeholder: “What is your overall score for the application process?”
Decide on, or write, a question that allows for Burning Issues
Decide on, or write, representativeness question(s). Here are some suggestions:
- Did you finish the application?
- What sort of work do you do?
- Is this grant for your own organisation / business or are you a professional helping someone else?
Decide whether to keep or remove any other questions in the draft
Report back with your choice(s) – or decision to do none
15 minutes
Write the invitation and thank-you
Hints:
- Consider your privacy policy
- Decide on your approach to anonymity and confidentiality
- The invitation can be part of the questionnaire
- Thank-you is usually on a separate page
10 minutes
Try this thought-process exercise
Answer this question:
“How many windows are there in the place where you normally live?”
Note your thought processes