Case Study : Results

Effortmark's detailed analysis of the interviews confirmed that the form was easy for a simple case. But it also showed exactly why students were making mistakes in the more complex examples.

The University reworked the form, simplified the wording and restructured the letter and booklet which go with it.

Ms Anne Phillips, Assistant Registrar in charge of the Registration and Fees Centre, commented at the end of the project:

"We were reviewing the form anyway, but the usability work really helped us to focus on meeting the needs of our students and staff. This year's version is easier for everyone. And the changes we made to the booklet have saved us 25% of our printing costs, which has already covered Effortmark's fees."

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk

© Effortmark Limited, all rights reserved. Last updated: 29 March 2004