Case Study : Method

The Open University asked Effortmark Limited to evaluate the form using our Forms Usability techniques. Students filled in the forms using standard examples in a structured interview. Staff also contributed - their interviews were based around processing typical batches of real forms. The interviews were recorded on video.

Examples

The University sends each student a registration pack. The next pages show examples of before and after forms usability.

• The Introductory Letter offers the students a place on one or more courses.
• The Registration Form that the student has to fill in to accept the place and pay for the course.
• A page from the The Booklet of Notes that explains the form, the process and some of the University regulations.

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk

© Effortmark Limited, all rights reserved. Last updated: 29 March 2004