How to look at the content in a form

Good forms work across three layers:

  • appearance: are they easy to use and easy to read?
  • conversation: are they easy to understand and easy to answer?
  • relationship: can the user easily get it done and easily move on?

I had great fun running a forms workshop for colleagues at the UK cross-government content meetup in Newcaste – taking them through the process of looking at a number of forms in order to improve them.