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Consultancy and Training    Case Study    About    Resources
Problem
Method
Example 1
Example 2
Example 3
Results

Example 3 : Booklet of Notes

Before    After    Side by Side       

booklet of notes before

Comment 1
Booklets for different groups of students looked similar.

Amendment 1
Booklet clearly identifies the target group of students.

booklet of notes after

Comment 2
Text repeats information from the letters. Why should the student read it?

Amendment 2
Section listing on front of booklet now makes its contents obvious.

Comment 3
Students used the booklet for reference, not for instructions.

Amendment 3
Titles of sections use the same terms as the form, makes it easier to find the explanations.

Comment 4
Important instructions are easily overlooked.

Amendment 4
Front page is clear and uncluttered.

Comment 5
Nothing to guide the student to the notes.

Amendment 5
Sections in the notes use the same numbering scheme as on the form.

Comment 6
Financial awards only apply to a few students, but are on the front page.

Amendment 6
All the instructions on the front page are relevant to all students.

Comment 7
Vocational Tax Relief only applies to a few courses, but is on the front page.

Amendment 7
First page instructions are limited to the most important messages.

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk


© Effortmark Limited, all rights reserved. Last updated: 29 March 2004