Comment 1
Booklets for different groups of students looked similar.

Comment 2
Text repeats information from the letters. Why should the student read it?

Comment 3
Students used the booklet for reference, not for instructions.

Comment 4
Important instructions are easily overlooked.

Comment 5
Nothing to guide the student to the notes.

Comment 6
Financial awards only apply to a few students, but are on the front page.

Comment 7
Vocational Tax Relief only applies to a few courses, but is on the front page.