Effortmark Case Study: The Open University : Booklet of Notes

Amendment 1
Booklet clearly identifies the target group of students.

Amendment 2
Section listing on front of booklet now makes its contents obvious.

Amendment 3
Titles of sections use the same terms as the form, makes it easier to find the explanations.

Amendment 4
Front page is clear and uncluttered.

Amendment 5
Sections in the notes use the same numbering scheme as on the form.

Amendment 6
All the instructions on the front page are relevant to all students.

Amendment 7
First page instructions are limited to the most important messages.

Consultancy and Training	Case Study	About	Resources
	Problem Method Example 1 Example 2 Example 3 Results

Example 3 : Booklet of Notes

Before	After	Side by Side
	Image Text

Completing your Registration Agreement 1998/99

CONTINUING students OUTSIDE the UK

SECTION 1	Offer of registration
SECTION 2	How to accept registration
SECTION 3	Payment of course fee
	a Adjustments
	b Financial awards
	c Vocational tax relief (VTR) and NVQs
	d Open University Student Budget Account (OUSBA)
	e Cheques and postal orders
	f Credit/debit cards
	g Sponsorship
	h Other forms of payment
SECTION 4	Linking courses to OU academic awards and qualifications
SECTION 5	Data protection
SECTION 6	Your signature
SECTION 7	Terms and conditions of registration
SECTION 8	If your circumstances change

You must return your registration agreement and all other documents in the enclosed envelope or through your group sponsor.

Your reservation will lapse if you do not do so by the date given in the covering letter.

If you have any doubts or questions about accepting your offer, please ask the Course Reservations Center for advice.

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk