Effortmark Case Study: The Open University : Registration Form

Amendment 1
Presentation code is larger, clearer, distracting text and border are removed.

Amendment 2
Personal identifier is much easier to read.

Amendment 3
Date is explained in student language.

Amendment 4
Boxes all identified.

Amendment 5
'Award' is explained and used only to refer to financial assistance.

Amendment 6
Academic award section is separated from payment, and now uses the term 'qualification'.

Amendment 7
Unused columns are 'greyed' out.

Amendment 8
Blue highlight now separates areas of the form simply and effectively.

Amendment 9
Sections and boxes are identified, and cross-referenced to the notes.

Amendment 10
Terminology for registration is consistent from the start of the form.

Amendment 11
Student is warned that there is more to read on the form.

Consultancy and Training	Case Study	About	Resources
	Problem Method Example 1 Example 2 Example 3 Results

Example 2 : Registration Form

Before	After	Side by Side
	Image Text

S0321702

Mrs C Jarrett

M5207172

SECTION 1: OFFER OF REGISTRATION

a . Course code	COURSE 1 B886 99	COURSE 2 X X X X	COURSE 3 X X X X	COURSE 4 X X X X
b . Your offer is valid until	23 Jul 98	X X X X	X X X X	X X X X
c . Total course fee	�1,355.00	X X X X	X X X X	X X X X
d . Total fee if you claim tax relief	�1,074.51	X X X X	X X X X	X X X X

SECTION 2: HOW TO ACCEPT REGISTRATION

For each course write YES to accept the course and NO to decline it

SECTION 3: PAYMENT OF YOUR COURSE FEE

a. Adjustments (eg discounts orvouchers or presentation transfers)	NONE	X X X X	X X X X	X X X X

b. Amount of financial award offered	NONE	X X X X	X X X X	X X X X

c. Tax Relief claimed	�	X X X X	X X X X	X X X X

d. OUSBA: amount to be charged to my OUSBA account	�	X X X X	X X X X	X X X X

e. Cheque, Eurocheque, Postal Order (payable to Open University enclosed)	�	X X X X	X X X X	X X X X

f. Credit or debit card (authorisation overleaf completed and signed)	�	X X X X	X X X X	X X X X

g. Invoice to sponsor (completed sponsorship agreement enclosed)	�	X X X X	X X X X	X X X X

h. Other - please write in ________	�	X X X X	X X X X	X X X X

Total of items (a)-(h). This should be the same as the total course fee in section 1c.	�	X X X X	X X X X	X X X X

If you need a receipt for money paid to the OU please write YES in this box.

SECTION 4: LINKING COURSES TO OU AWARDS/QUALIFICATIONS

Please enter the appropriate award code(s) If you have already told us it is shown here

X X X X

SECTION 5: DATA PROTECTION

If you don't want the University to release course results or examination or residential school attendances to your sponsor, please put 'No' in the box.
If you don't want us to send you information about products and services that we think might interest you, please put 'No' in the box.

SECTION 6: YOUR SIGNATURE AND THE DATE

I confirm that I wish to register for the courses as shown on this agreement. I have read and understood and agree to comply with the terms and conditions of registration (see section 7 of your booklet).

Signature

Date

PLEASE TURN OVER
M5207172	3 of 6	04140327 60

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk