Effortmark j






Comment 1
Most students read the course description line and skipped the rest of the letter.

Comment 2
What is a 'res expiry date'?

Comment 3
Payment is compulsory but sounds optional.

Comment 4
Warning about importance of expiry date is not clear.

Comment 5
Blocks of text are difficult to read.

Comment 6
Paragraph mixes offers of help with warning messages.

Comment 7
Nothing at the end to tell the student to carry on reading, many missed the contents list on the back of the page.

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Consultancy and Training    Case Study    About    Resources
Problem
Method
Example 1
Example 2
Example 3
Results

Example 1 : Introductory Letter

Before    After    Side by Side       
Image
Text

intro letter before

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk

© Effortmark Limited, all rights reserved. Last updated: 29 March 2004