This presentation to the 2007 Annual Conference of the Society for Technical Communication sets out five steps for a user-centred review – whether you have 30 minutes, two days or five days in which to do the work.
We look at creating personas and identifying their goals to guide the review; and identify guidelines to help you keep the critical points in mind.
View the full presentation as a PDF: expert_reviews_stc2007
featured image Personas by Nata Branttes, creative commons licence