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Market Research or Usability Evaluation?

Caroline Jarrett 4 August 2017 15 July 2000
Market Research or Usability Evaluation?

I am a usability consultant and I believe, and find in practice, that usability evaluation is the best way to find out whether a document works for its users. However, I have frequently been in a position where my clientsContinue reading… Market Research or Usability Evaluation?

‘How to’ manual on forms design: guidelines on font size

Jane Matthews 4 August 2017 31 August 1999
‘How to’ manual on forms design: guidelines on font size

This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size

Case study: Improving a paper form for the Open University

Caroline Jarrett 4 August 2017 1 May 1999
Case study: Improving a paper form for the Open University

A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University

Changing places: the challenges of boundaries and scalability in the workplace

Caroline Jarrett 4 August 2017 12 April 1999
Changing places: the challenges of boundaries and scalability in the workplace

“Changing Places” was a workshop at Queen Mary and Westfield College, University of London in 1999. Our focus was exploring some of the challenges and successes of online collaboration tools in the workplace – at that time, best known under the acronymContinue reading… Changing places: the challenges of boundaries and scalability in the workplace

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