As some of you will know, I’m pretty much a diehard forms obsessive and there’s nothing I like more than a question about forms – especially if I have some experience or data to support my answer. So I thoughtContinue reading… Long forms: scroll or tab?
For a long while now, I’ve been worrying about how to design forms for people with learning disabilities. It’s not been a pressing problem because frankly, a lot of the forms that I work with don’t even work for peopleContinue reading… “Easy Read” and writing for people with learning disabilities
I’m a lone consultant, and occasionally I get lucky: I persuade a client that it would be great if we could have a trained observer/logger helping me to conduct the usability test. That’s about as elaborate as it gets. ButContinue reading… One facilitator good, four facilitators better?
Recently, I was having an online conversation about the challenges of finding participants for testing – specifically, the challenges of finding participants with disabilities. Someone put the view; “if we’re having trouble finding people with disabilities, then maybe we wouldContinue reading… We need to include people with disabilities in our designs
I live in England, and here Christmas is pretty inescapable. That suits me fine as I love the whole thing: twinkly lights, family get together that’s always exactly the same every year, crazed people rushing through the shops. And so,Continue reading… Books on usability? … not one in a thousand
Here’s a little secret that I’d like to share with you: most people just aren’t all that thrilled by forms. They don’t like filling them in, they don’t like thinking about them, and they certainly don’t like the idea ofContinue reading… Hooray, I’m Doing the Forms!
I’ve got a pet peeve: the phrase “beyond usability”. It doesn’t matter who uses it and how appropriate it is to the content of their article, website, speech or whatever. I hear it, I get annoyed, I stop paying attention.Continue reading… Not beyond usability – just nearby
Which usability changes make the biggest difference? Invited by LoanBright to review their forms, we were surprised by some of the results. Among the changes we tested – layout, wording of questions, addition of extra pages – the only one to make a significantContinue reading… Making a better web form
What do you think about international standards such as ISO 13407 or ISO 9000? Necessary but dull? Expensive but important? Irrelevant to daily life? I’m not going to pretend that these documents are ever going to compete with Harry PotterContinue reading… Usability test reports – your chance to influence a new standard
At any time there are dozens of forms products on the market so how do you choose the right option for physically creating your form? In this paper for the Business Forms Management Association Symposium, I explore five areas you need toContinue reading… Five factors for choosing forms software