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Endnote at the 2018 Service Design in Government Conference

Caroline Jarrett 23 March 2018 22 March 2018
Endnote at the 2018 Service Design in Government Conference

I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference

Leukaemia – March 2017 to February 2018

Caroline Jarrett 1 March 2018 28 February 2018

After treatment in 2017 for therapy-related acute myeloid leukaemia (t-AML) and endometrial (womb) cancer, I returned to part-time work at the beginning of February 2018. In March 2018, I will be doing the Endnote at the Service Design in Government conferenceContinue reading… Leukaemia – March 2017 to February 2018

Doing research with people who are not users: consultation

Jane Matthews 2 November 2017 28 August 2017
Doing research with people who are not users: consultation

User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation

Seven questions about User-Research Panels

Jane Matthews 25 August 2017 20 June 2017
Seven questions about User-Research Panels

If you’ve ever struggled to find user-research participants, you may have wished you had a list of people who have expressed an interest in taking part in future user-research activities. A user-research panel is exactly that: a list or database of potentialContinue reading… Seven questions about User-Research Panels

Forms, surveys and the need to be brave: UX Insider interview

Caroline Jarrett 16 June 2017 15 March 2017
Forms, surveys and the need to be brave: UX Insider interview

I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview

Surveys that work: an introduction to using survey methods

Jane Matthews 16 June 2017 24 February 2017
Surveys that work: an introduction to using survey methods

Better surveys mean better intelligence. This presentation forms part of the ‘Surveys That Work’ training course – an introduction to using survey methods – delivered at EMBL-EBI in February 2017. Surveys that work EBI_2017 from Caroline Jarrett

UKGovcamp: Conversational UIs, Chatbots and Webchat

Jane Matthews 16 June 2017 26 January 2017

Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat

“Interfaces include people” at SACon 16

Caroline Jarrett 17 June 2017 21 October 2016
“Interfaces include people” at SACon 16

Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16

Government services are for people, not for the government

Caroline Jarrett 17 June 2017 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government

Honoured by the Cooper Hewitt Smithsonian

Caroline Jarrett 17 June 2017 30 September 2016
Honoured by the Cooper Hewitt Smithsonian

Back in 2012, a Kickstarter launched to create a series of ‘Field Guides for Voter Intent’, some little books to help election officials to create better ballots. Ever since the 2000 ‘Butterfly Ballot’ controversy, this has been a cause I supported soContinue reading… Honoured by the Cooper Hewitt Smithsonian

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Latest blog posts

  • Endnote at the 2018 Service Design in Government Conference 22 March 2018
  • Leukaemia – March 2017 to February 2018 28 February 2018
  • Doing research with people who are not users: consultation 28 August 2017
  • Seven questions about User-Research Panels 20 June 2017
  • Forms, surveys and the need to be brave: UX Insider interview 15 March 2017

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