It was one of those calls that is simultaneously good news and bad news. “We’d like you to do an evaluation for us. We have two designs here and we want to know which one is better”. The good news:Continue reading… Designing comparative evaluations
A question came up recently on a usability list: how best to test a web application for accessibility. The questioner was new to the field and asked about various points, but the one that resonated with me was this: ‘Finally,Continue reading… Don’t get bitten by JAWS – it deserves respect
Wading through yet another complicated methodology the other day, my mind started to wander. Why are some of these documents so hard to understand? Why so repetitive? Process complexity happens by accident And I knew the answer really: the thingContinue reading… Negative plans for positive results
Slides from a presentation to the IIR/IMRO Symposium “Web-based surveys and usability testing”, San Francisco, California, US. Ou 2002 wsut – jarrett roddis from Caroline Jarrett
Originally written in response to the Florida vote controversy in the US’ 2000 presidential election, here are plenty of reasons why you may never know that users are struggling with your form. This article first appeared in January 2001 in User Experience,Continue reading… Why users don’t complain about bad forms
I am a usability consultant and I believe, and find in practice, that usability evaluation is the best way to find out whether a document works for its users. However, I have frequently been in a position where my clientsContinue reading… Market Research or Usability Evaluation?
A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University
“Changing Places” was a workshop at Queen Mary and Westfield College, University of London in 1999. Our focus was exploring some of the challenges and successes of online collaboration tools in the workplace – at that time, best known under the acronymContinue reading… Changing places: the challenges of boundaries and scalability in the workplace